Terms And Conditions of Shareascoot
In case of any discrepencies, the Bulgarian version of these terms and conditions is considered binding.
1.1. These terms and conditions govern the true relationship between the registered users of SHAREASCOOT, later on called “Tenants” and RENTASKUT EOOD as a SHAREASCOOT operator (also called “SHAREASCOOT” below).
1.2. The SHAREASCOOT service is intended to cover short and medium-term mobility needs within the indicated area. The area in question can be found on the SHAREASCOOT website and on the SHAREASCOOT Mobile Application. The service is provided through the technical means expressed in the SHAREASCOOT Mobile App – for opening, unlocking, locking, renting a vehicle, payment, etc., as well as web interfaces and the website www.shareascoot.bg, collectively referred to as The Platform.
1.3. SHAREASCOOT provides to Tenants various vehicles (scooters / mopeds) for the AM category (mopeds) for rent. Use is based on the following conditions:
Tenants within the meaning of these General Terms and Conditions are people who have the right to drive a vehicle and are authorized to conclude rental contracts for vehicles owned by RENTASCUT Ltd.
3. The induviduals who are allowed to drive, use and operate SHAREASCOOT vehicles are:
3.1. individuals who have reached the minimum age of 18 years;
3.2. individuals who have a valid driving licence
3.3. always carry with themselves their driver’s license and liaise with all contacts. In the event of the driver’s license being revoked or lost, authorization to drive the SHAREASCOOT vehicles is annuled for the duration of the loss / revocation. The same applies in case the driver has a driving ban;
3.4.individuals who have provided their up-to-date information on the SHAREASCOOT Platform;
3.5. individuals who have registered a valid payment method – a bank card, through their account on the Platform and the payment method can be used for payment of the service, incl. is valid and they have a significant amount of funds available to pay for it in a current rental session;
3.6. are capable of driving a vehicle and haven’t taken drugs, alcohol, or medication that may affect that.
3.7. legally, they must have the necessary means of access (mobile phone with Internet access). All users are prohibited from allowing third parties’ access to drive SHAREASCOOT vehicles, even in the case of the third party being registered with SHAREASCOOT. In the event of a violation, the participant agrees to pay a penalty, equal to the excess amount.
The SHAREASCOOT vehicles shown on the map in the mobile application can be pre-booked for up to 15 minutes. SHAREASCOOT has the right to refuse a reservation if SHAREASCOOT’s vehicles are insufficient to fulfill the reservation requests.
5. Lease and time agreement
5.1. Tenants can rent SHAREASCOOT vehicles independently without prior reservation. Spontaneous use is only possible for those SHAREASCOOT vehicles that are marked as accessible in the Mobile App.
5.2. In exceptional cases, there may be deviations from the actual to the displayed location of the vehicle due to inaccuracies in the GPS signal. SHAREASCOOT assumes no liability in these cases.
5.3. The rental agreement is considered concluded as soon as the participant uses the “Reserve” or “Unlock” button in the Mobile App. The rental period begins after the implementation of the contract and ends when the Tenant has correctly completed the rental process (see Article 7).
5.4. If the vehicle has not been opened by the Tenant within 5 minutes of signing the contract by pressing the “Unlock” button, SHAREASCOOT reserves the right to lock the scooter again to prevent theft.
5.5. The maximum rental period is 48 hours. Exceptions must be agreed with SHAREASCOOT prior to hire.
6. Starting and driving
6.1. The Tenant undertakes to inspect the SHAREASCOOT vehicle for any visible defects, damage and serious contamination prior to departure and, if necessary, to report them to the SHAREASCOOT contact details specified on the Mobile Application section. The message must be provided to SHAREASCOOT prior to the commencement of the journey (vehicle movement). The participant is obliged to provide complete and reliable information. If travel safety seems to be compromised, the service team is entitled to prohibit the use of the SHAREASCOOT vehicle.
6.2. The SHAREASCOOT service team is entitled to contact the Tenant of the mobile number provided in the event of a problem, interruption of the use or accident, and to determine the cause of irregularities in the process of use. In addition, the SHAREASCOOT team is entitled to prohibit the continued use of the SHAREASCOOT vehicle if there is reason to suspect that it was in breach of the rental agreement.
7. End of rent
7.1. If the Tenant wants to terminate the lease, he is obliged to:
7.1.1. park the SHAREASCOOT vehicle (ie, on the main stand, on a level surface) correctly and in accordance with the law and the traffic rules in the service area. Any violation of traffic rules or any prohibitions imposed by the owner of the area shall be paid by the participant.
Parking in special areas (loading areas, parking spaces for disabled people, etc.) is prohibited, regardless of the timeframe. If the place where the scooter is parked needs to be changed, which is done by SHAREASCOOT or a third party service is assigned to move the scooter to another location, the Tenant must pay for this service according to the current price list;
7.1.2. not to terminate the hire of SHAREASCOOT in private or corporate premises and green spaces (parks). The ban also applies to customer parking spaces at shopping malls and commercial premises (eg supermarkets, shops and the like), which are marked as such, as well as parking lots. The SHAREASCOOT vehicle must always be accessible and free of obstacles to anyone who wants to rent it;
7.1.3. to make sure that the luggage box key and the helmet are returned to the storage compartment below the seat, the second helmet to the luggage compartment, the vehicle documents are in the storage compartment below the seat, and that the seat and luggage compartment are locked;
7.1.4. ensure that no waste or coarse pollutants remain in the vehicle and in the SHAREASCOOT vehicle;
7.2. The rental process can only be terminated if the SHAREASCOOT is within the scope of the SHAREASCOOT service area. The boundaries of the zone are shown on the website and visible to the Tenant in the Mobile App. This area serves as a guide and does not warrant a claim.
7.3. The rental process can only be terminated if a mobile telephone connection can be established at the location of the SHAREASCOOT vehicle. If this is not the case in special cases, the SHAREASCOOT vehicle must be adequately parked by the Tenant until a mobile connection is provided.
7.4. The Tenant must make sure that his cell phone has enough battery power to stop the lease. The termination of the lease is initiated by the subscriber by pressing the “Lock” button in the SHAREASCOOT Mobile application. The rental process is considered completed after confirmation in the mobile application that the vehicle is locked and the rental session is completed. If the Tenant leaves the SHAREASCOOT vehicle even though the rental process has not been completed, the rent is still charged to the Tenant.
If the hiring process cannot be completed for various reasons, the participant must immediately report this to SHAREASCOOT and remain with the vehicle until the service team decides on the further course of action. If the Tenant is not guilty, any additional rental costs will be reimbursed after review by the SHAREASCOOT team. It is the Tenant’s fault, for example, if the SHAREASCOOT vehicle does not allow the rental to be terminated because the seat is not closed or the vehicle is outside the service area.
7.5. In the event of an accident that renders the vehicle malfunctioning, the lease shall end at the latest when the vehicle is handed over to the towing company or employee of SHAREASCOOT.
8. Payment and Payment Methods
The SHAREASCOOT vehicle service may only be used on SHAREASCOOT vehicles accessible through the Mobile App. SHAREASCOOT vehicles are listed in the Mobile App and bear the SHAREASCOOT logo.
8.1. The payment for the rent occurs through the payment functionality of the mobile application, through the bank card stored in the application.
8.2. When registering a bank card, the Tenant enters the card details in a secure form provided by the bank servicing the Operator. The client’s bank card information is not stored on the Platform and SHAREASCOOT does not have it in its database. Tenant’s bank card details are processed and stored only by certified providers of such services. The IT system used to provide such services retains only tokens that are used for communication between the payment service provider and SHAREASCOOT. All payment information is protected by cryptographic protocols when transmitted over the Internet so that it cannot be read when transmitted by a third party.
8.3. Upon launching the rental through the Mobile App, the Tenant agrees that the rental service is initiated, and that SHAREASCOOT will charge the applicable rental fee, including the applicable taxes and service fees, if any.
8.4. The rental fee is based on the rental price of the SHAREASCOOT vehicle and is priced per minute, which is specified on the SHAREASCOOT Mobile App and Website.
8.5. The final rental fee will be calculated after the rental process is completed and will be debited immediately. Payment for the rental service is final and non-refundable.
8.6. The current prices of rental services are shown in the Mobile App, from where the rental service can be launched, which is why SHAREASCOOT considers its Tenants informed about the prices of its services. SHAREASCOOT reserves the right to periodically change the applicable prices. Any changes will be reflected in the Mobile App and the SHAREASCOOT website promptly and will be effective immediately upon updating.
8.7. The Tenant is obliged to provide all the necessary information for the issuance of the invoice in accordance with the current Bulgarian legislation.
8.8. SHAREASCOOT will issue to the Tenant an invoice for the Services provided based on the information provided by the Tenant
8.9. SHAREASCOOT issues an e-mail receipt for paid charges over the past month, which the Tenant receives on their e-mail after the end of the current month. Upon explicit request by the Tenant, after the end of the month, SHAREASCOOT issues an invoice, which the Tenant receives on their e-mail address containing all transactions for the month.
8.10. In order to prepare the invoice correctly, the Tenant is obliged to constantly update the data in their account.
8.11. In case of failure to pay the rent due, the Platform automatically enters the Tenant’s account into a status that does not allow subsequent payment of rent until the current obligation has been paid. The Tenant has the opportunity to pay the current obligation through the Mobile App by adding a new payment method, by trying to make a payment again with an already registered payment method, or by contacting SHAREASCOOT to pay the obligation by bank transfer. For an existing outstanding debt The Tenant is informed by displaying information in the mobile application and / or via email sent automatically by the Platform to the email address with which the Tenant is registered in the Platform. After successful payment of the debt, the Tenant’s account is automatically activated by the system and it is possible to use the SHAREASCOOT service again.
8.12. SHAREASCOOT has the right to immediately close a person’s profile if the latter fails to pay the due amount (a) due to a non-completed transaction to pay for the completed charge within 15 (fifteen) business days of the rental. In the event of late payment, SHAREASCOOT reserves the right (b) to seek legal action for the amounts due; (c) charge interest for late payment and, if applicable, collection fee and other costs associated with the collection of fees payable to SHAREASCOOT by the Tenant in legal proceedings for recovery of amounts due; (d) transfer thier claim to the Tenant to third parties.
9. Obligations of the Tenant
9.1. (In addition to the Tenant’s obligations arising from other members of these terms and conditions), the Tenant shall:
9.1.1. treat the SHAREASCOOT vehicle with good care, paying particular attention to the provisions in the SHAREASCOOT instruction manual in the relevant section of the Mobile App, and to comply with the maximum speed limit;
9.1.2. comply with all legal provisions regarding the operation of the SHAREASCOOT vehicle, in particular those of the Road Traffic Act and the Road Traffic Regulations;
9.1.3. in the event of a technical problem signalled by a warning lamp, immediately stop and contact the service team to discuss the situation and whether the trip can continue;
9.1.4. keep up-to-date information about their personal data deposited with SHAREASCOOT; This applies in particular to the address, mobile number, e-mail and payment methods and driver’s license. If the data proves to be out of date (for example, it is not possible to send an email, idle or wrong mobile phone, credit card expired), SHAREASCOOT reserves the right to temporarily suspend the Tenant’s account until the data is updated;
9.1.5. At SHAREASCOOT’s request, at any time, provide information on the exact location of the SHAREASCOOT vehicle and provide access for vehicle inspection.
9.2. The Tenant is prohibited from:
9.2.1. driving a SHAREASCOOT vehicle under the influence of alcohol, drugs or drugs that may impair its ability to drive;
9.2.2. draining or refueling of other SHAREASCOOT fuel vehicles;
9.2.3. using the SHAREASCOOT vehicle for motor racing, off-road racing or any type of race;
9.2.4. using the SHAREASCOOT vehicle for driving, vehicle testing or re-rent training;
9.2.5. using the SHAREASCOOT vehicle to transport flammable, toxic or dangerous substances;
9.2.6. transporting items with a SHAREASCOOT vehicle which, by their size, weight or shape, affects driving safety;
9.2.7. using the SHAREASCOOT vehicle for crime;
9.2.8. riding children under the age of 12 or under 150 cm, if they are not tall enough to reach the bottom of the moped, or strong enough to hold on to the driver;
9.2.9. carrying out unauthorized repairs or modifications to the SHAREASCOOT vehicle;
9.2.10. traveling abroad or outside the SHAREASCOOT area of use, if the Tenant wishes to do so, they must first contact a SHAREASCOOT team representative to discuss such a possibility;
9.2.11. operating the SHAREASCOOT without concluding the appropriate lease and / or continue its use after the lease is completed. In the case of driving without a signed and / or valid lease contract, the Tenant is obliged to pay a contractual penalty in the amount of the damage caused. SHAREASCOOT reserves the right to make new claims and to bring legal proceedings.
9.3. The Tenant is fully responsible for the consequences of road traffic violations or damage to the SHAREASCOOT vehicles. They should pay all resulting fees and expenses and will release SHAREASCOOT completely from any third party claims. If there are additional charges and costs for road traffic violations or damages, the Tenant should pay them in full, and in cases where the intervention of SHAREASCOOT employees is required, they should also pay a processing fee, which is determined by the relevant valid pricelist.
9.4. Payment for the consequences of road traffic violations or damage to the SHAREASCOOT vehicles will occur through the registered bank card in the Mobile App. In case payment is not possible, SHAREASCOOT has the right to demand payment directly from the Tenant or to terminate their registration and block their access to services through the platform.
9.5. In case the registered bank card in the Mobile Application does not provide a debit option because the card has expired and / or its limit is exceeded and / or due to other restrictions introduced by the payment service provider, the system will notify the Tenant by electronic message. The Tenant must pay SHAREASCOOT’s due payment for the charging services in order to continue using the services. Until payment is due, access to the Services may be temporarily blocked,
10.1. For all SHAREASCOOT vehicles, there is a legal liability insurance. Insurance does not cover damage caused by improper handling and / or operation of the vehicle, for example by ignoring warning lights or improper fueling caused by the Tenant or by improper / unauthorized carriage of goods. Unless otherwise provided in these terms and conditions, the aforementioned insurance and limitation of liability are subject to the standard terms and conditions of the insurance company in which the SHAREASCOOT vehicle is insured.
10.2. If SHAREASCOOT receives payments from insurance companies or third parties in the event of a claim (in the case of proven fault with third parties), these payments will be deducted from the Tenant’s obligations.
10.3. For damage intentionally caused by the Tenant, there is no insurance coverage and no limitation on the participant’s liability for the deduction. In the case of liability of the Tenant without insurance coverage of the vehicle insurance, SHAREASCOOT shall be exempt from third party claims regarding the liability of the participant. In the case of negligence on the part of SHAREASCOOT, this applies only to the portion attributable to the Tenant.
10.4. As part of the limitation of liability, the Tenant is liable for damages caused to SHAREASCOOT up to an amount equal to the agreed deduction. The applicable deduction amount is mentioned in the price list. If the damage is caused by gross negligence, the Tenant is fully liable beyond the deduction for all damage caused by them.
10.5. If SHAREASCOOT suffers damages in the event of a culpable violation by the Tenant of the requirements for use of the vehicle referred to in Article 10, the participant shall be fully liable beyond the deduction for all damage caused by this breach.
10.6. There is no right to contractual limitation of liability if the obligation to be fulfilled by the participant, in particular in the event of a breach of his obligations under Article 10.1., was intentionally breached. In the case of gross negligent breach of an obligation to be fulfilled, the participant is also not entitled to a contractual limitation of liability. By way of derogation, it remains with the agreed deduction for the claim insofar as the breach of the obligation was not the origin of the claim, nor the determination or extent of the cause of SHAREASCOOT; this does not apply if the obligation has been breached